At SerpLLM, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information.
1. Information We Collect
We collect the following types of information:
- Account Information: Name, email address, password (hashed), and account details
- Usage Data: Keywords, questions, generated content, and usage patterns
- Technical Data: IP address, browser type, device information, and access logs
- Payment Information: Processed securely through PayPal (we do not store credit card details)
2. How We Use Your Information
We use your information to:
- Provide and improve our services
- Process transactions and manage your account
- Send important notifications and updates
- Analyze usage patterns to enhance platform performance
- Comply with legal obligations
3. Data Storage and Security
We implement industry-standard security measures to protect your data:
- Encrypted data transmission (HTTPS/TLS)
- Hashed passwords
- Secure database storage
- Regular security audits
- Access controls and authentication
4. Data Sharing
We do not sell or rent your personal information. We may share data only in these circumstances:
- Service Providers: Third-party services (e.g., payment processors, hosting) that help us operate
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In case of merger, acquisition, or sale of assets
5. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Delete your account and data
- Export your data
- Opt-out of marketing communications
6. Cookies and Tracking
We use cookies and similar technologies to:
- Maintain session state
- Remember your preferences
- Analyze website traffic
- Improve user experience
You can control cookies through your browser settings.
7. Third-Party Services
Our platform integrates with:
- SerpAPI: For SERP data extraction (keywords and questions are sent to SerpAPI)
- AI Providers: OpenAI, Anthropic, Groq (content is processed through these services)
- PayPal: For payment processing
- Google reCAPTCHA: For spam protection
Please review their privacy policies for how they handle your data.
8. Data Retention
We retain your data for as long as your account is active or as needed to provide services. You can request deletion at any time.
9. International Data Transfers
Your data may be processed and stored in different countries. We ensure adequate safeguards are in place.
10. Children's Privacy
Our service is not intended for users under 18. We do not knowingly collect data from children.
11. Changes to This Policy
We may update this policy periodically. Changes will be posted on this page with an updated date.
12. Contact Us
For privacy-related questions or requests, contact us at support@www.serpllm.com or visit our Contact Us page.